http://joekraynak.com/uncategorized/a-tale-of-two-satellite-service-providers.html Freelance Writer Sat, 28 Jan 2012 17:02:17 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://joekraynak.com/uncategorized/a-tale-of-two-satellite-service-providers.html/comment-page-1#comment-2664 Jason Sun, 16 Jan 2011 23:20:43 +0000 http://joekraynak.com/blog/?p=744#comment-2664 Now that is what I like see on the internet. I work for DISH network, and I love it when I come across posts like this. My last position I had taking calls was in advanced tech support, so I would set up techs for customers all day, I got to hear lots of good stories about our techs, I am glad that they took care of both your situations with the one call, that is one good thing about two companies using the same type of equipment is you don't need two separate people. One call resolution should be a goal for any company, and it looks like in your case, where that wasn't the case with DirecTV, it was teh case with us, which is always a bonus. Now that is what I like see on the internet. I work for DISH network, and I love it when I come across posts like this. My last position I had taking calls was in advanced tech support, so I would set up techs for customers all day, I got to hear lots of good stories about our techs, I am glad that they took care of both your situations with the one call, that is one good thing about two companies using the same type of equipment is you don’t need two separate people. One call resolution should be a goal for any company, and it looks like in your case, where that wasn’t the case with DirecTV, it was teh case with us, which is always a bonus.

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