Comments on: Ugh! Canceling My TrueCredit Account

By: Donna Bradshaw

Donna Bradshaw — Thu, 29 Jul 2010 11:30:50 +0000

I tried calling the number. The phone number no longer works. I get some automated operator response about how the call cannot be connected. Frustrating

By: michaela

michaela — Mon, 26 Jul 2010 21:37:36 +0000

I just called to cancel and had to wait on hold for 5 minutes before talking to someone. I told them I wanted to cancel and tried to be “rude” to get through it fast but it didn’t work, I was on the phone for another 5 minutes listening to her try to convince me, with scares and an offer for 7.95/month instead. Ugh

By: Sarah

Sarah — Tue, 20 Jul 2010 19:48:07 +0000

I believe the trick is not to give them a reason for why you want to cancel. When they asked me I said “no i just want to cancel” and he didn’t ask me any more questions, or tell me about any benefits … time <1min, no need to interrupt!

By: Sharath

Sharath — Mon, 19 Jul 2010 13:47:31 +0000

Thanks so much for this. I was trynna figure this out for a while and had I come across this blog 15 days back, I would have saved some bucks from this month\’s subscription.
I am happy it ended with one.
Thanks ya all. Cheers..!!

By: Sharath

Sharath — Mon, 19 Jul 2010 13:46:39 +0000

Thanks so much for this. I was trynna figure this out for a while and had I come across this blog 15 days back, I would have saved some bucks for this month’s subscription.
I am happy it ended with one.
Thanks ya all. Cheers..!!

By: renee

renee — Mon, 28 Jun 2010 15:50:44 +0000

Thanks to all of your posts, I was prepared when I called to cancel my service. Yes, the rep did try to tell me why I should keep the service, but your posts helped me stay firm, and in under 5 mins I was told I’d receive an email regarding cancellation….., with no more pressure. Thanks to you.

By: Jarad

Jarad — Fri, 07 May 2010 23:42:14 +0000

The phone number is: 1800-493-2392

By: kary

kary — Tue, 20 Apr 2010 05:50:27 +0000

what is the number you can call to speak to one of the reps about canceling the account?

By: Mike

Mike — Wed, 14 Apr 2010 20:46:21 +0000

Just called them to cancel my account (I did pay for few months after the 30 days trial). Took only about a minute since I was a little rude and stopped him every time he wanted to tell me about the “benefits”.

By: Alan

Alan — Thu, 08 Apr 2010 16:48:58 +0000

Yep, went EXACTLY as Terry and others described. Just keep saying no, no, no! There was a twist, the customer rep mentioned a new “free service” at http://www.truecredit.com/messenger that updates you when there is a change in your credit report, which means you get know there is a change, however insignificant, and then sign up and pay again, no thanks.

Not having a method to cancel online is predatory in my opinion. Predatory of people that either aren’t comfortable with these kind of sales tactics, or predatory of people who don’t have the time to call and wait on hold.