Comments on: Ugh! Canceling My TrueCredit Account

By: Denise

Denise — Mon, 21 May 2012 18:12:37 +0000

Just wanted to let people know that the number VIC listed is correct … here is the email I received from Transunion following the phone call:

Dear,

We’re sorry you’re canceling your subscription. Without seeing what’s new in your credit reports, you might be more vulnerable to identity theft.

And you’ll miss out on:
Access to your credit score, which can help you negotiate for better interest rates
24/7 email alerts with critical changes to your credit report so you stay safer from identity theft
Personalized analysis of how your debt affects your finances and what you can do about it
Credit Lock, an additional level of protection to keep your credit secure
If you have any questions, please visit Customer Service for contact information and hours of service.

Don’t miss out on a critical piece of your finances. Renew your TransUnion Credit Monitoring membership now!

TransUnion
The Power to Achieve

By: Denise

Denise — Mon, 21 May 2012 18:09:01 +0000

I just called to cancel, and the service rep was trying to assure me that this number is working. I assured her that it wasn’t. In fact I asked her if she has tried this number…

By: Denise

Denise — Mon, 21 May 2012 18:07:53 +0000

Thank you VIC for posting this. I have also had the same difficulty. I agree 100%.

By: Vic

Vic — Wed, 16 May 2012 21:09:33 +0000

BBB Complaint:
Make lawful the ability of people to cancel their services. Since most signup online,there should be a way to cancel online. You should not require mediums different that the one used to signup for the service. If one signs up over the phone its ludicrous to require them to have internet access to cancel, & vice versa. At a minimum, if you chose to make it difficult and require people to repeatedly cancel with a retention specialist, have your phone # work during the advertised hours at least.

By: Vic

Vic — Wed, 16 May 2012 20:45:36 +0000

I cancelled with the 866-212-2170 number provided here. I little weirded out that when they answered they asked “whats your social security number?” …especially since the number came from a random poster. However they did have my email address I signed up with (and only used for that site), so I know it is legit.

In any event, someone may want to pursue the fact that it is unlawful for them to not have any way to cancel their service. I have been calling for weeks in the middle of their advertised open hours and there is no answer to the advertised number (800) 493-2392.

For the record I informed him of the error, just so they cannot plead ignorance in the future. I also informed them that according to several complaint boards, this has been happening for several months (minimum).

Although they thanked me for the notice, I am sure they are fully aware of the inability for users to cancel by any information given on their site. It is a travesty that one of the 3 bureaus that safe-keep our most sensitive of records has such sinister and unlawful practices.

There should be a class-action suit filed against them. At the very least lets file a BBB report. I’ll do one now.

By: Josh

Josh — Fri, 20 Apr 2012 10:26:10 +0000

I just recently applied for a chase card, seeing my credit score at 671 on TrueCredit, i thought i’d have a good chance, seeing as how my brother with a 635 got the same card. Few days later I recieve a denial letter from CHASE, stating my credit score was 570!! I also noticed that before the 7day trial was ended, which is suppose to be in 3 days, THEY ALREADY CHARGED THE MONTHLY FEE! And ontop of that, they charged the $30 for the 3-buero reporting!! I never even told them to! Called TrueCredit to cancel the service(at the 866 number, the 800 number is worthless) as soon as the rep answered, i didn’t even let them finish greeting me before interrupting them saying “I want to cancel my membership and i want the monthly fee i wasnt suppose to pay for yet and the $30 fee i never agreed to refunded and i want a confirmation email before i get off the phone” he asked why i wanted to cancel and i replied simply “Cancel it.” he asked again, i answered “Either cancel it, or find me a rep with enough brains to do so. He then canceled it, mumbled something that i couldn’t quite hear, and hung up.

By: Davey

Davey — Wed, 11 Apr 2012 19:04:13 +0000

Hey Joe/Mebe. Wanted to say thanks for the initial post and for sharing the correct phone number to cancel the TransUnion service. Search results had this post at top ranking, so just doing my part to help keep it there. I successfully cancelled my transunion.com account by calling the working number [866-212-2170] not [800-493-2392]. Was ready for a long conversation, but when the rep asked why I wanted to cancel, I just said “No comment. Please spend the time canceling this service.” Call lasted less than 3 mins.

By: Lanrevoice

Lanrevoice — Mon, 09 Apr 2012 15:04:35 +0000

In case you want to cancel your free trial credit check with transunion, This number does not work (800) 493-2392). You can call it from now till a thousand years, nobody picks up. I was able to talk to someone with this number (866-212-2170). Thanks MEBE…….. Good luck guys !

By: mebe

mebe — Thu, 29 Mar 2012 18:01:20 +0000

The number on the website doesn’t work. I called the corporate office. They have me this number: 866-212-2170
That number worked and I canceled.

By: Carrie

Carrie — Thu, 01 Mar 2012 22:15:35 +0000

Just to let yall know. After having trouble cancelling my “True Credit” account I ran across these comments and more like it on other sites. I have been trying for weeks now to reach someone on the toll free # posted at all hrs. Of the day between the times they are “open”, of course to no avail. I had to cancel my credit card and order a new one to get them to stop taking money. This month they took their monthly fee twice for the first time and I had just had enough. When I think of all the months they took the monthly fee without providing me with even an accurate score or a valid way to cancel, I feel totally duped and my heart sinks. Wish I can see somebody take these guys down for good and make them pay, in my lifetime.